Shipping & Returns
We ship direct to your door offering free shipping for the UK & Europe (EEA) 🚚 , a 3-Year Commercial Warranty 🏆, and provide full end-to-end customer service. All of this, combined with up to 50% off retail, saving you thousands!! 💰
United Kingdom & European Economic area
Shipping timelines are based on inventory and stock locations. To check shipping timelines you may visit the individual product page located just above the “add to cart” button. Items in local stock will ship next business day and will take somewhere between 7-10 days depending on location and size of the freight.
We offer free shipping all the way to the end address, including customs and duties, to the following countries of the EEA: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Shipping timelines to the EEA is also 7-10 business days.
We provide express air freight to all African countries. We ship to the customs port of entry, normally a major airport located inside the country. We do not handle customs clearance or internal shipping in Africa. Please speak to a customer care representative to request a quote. Click Here
We have regional distribution warehouses located across the world. Because of our global operation, we get inexpensive international shipping rates. Some countries we can deliver all the way to the end address, including customs clearance, and in others we may only be able to deliver to the customs entry point. To request a quote, please choose our closest regional office to your location and contact one of our customer care representatives via chat, email or phone.
We provide free shipping on all orders over £100 for UK & EEA addresses. Premium Freight insurance (only available for some items) can be purchased with your order as an additional cost.
Premium Freight Insurance
Purchasing insurance at checkout will offer instant protection against freight loss and damage. Without insurance, any freight loss and damage that may occur must go through an investigation process by both ourselves, and the freight company, to determine fault and responsibility. Once the investigation has concluded (usually around 2-6 weeks), restitution is performed. Purchasing insurance skips the investigation process and will provide instant restitution to the purchaser, when a freight issue arises.
Standard shipping costs are included in your industrial unit price. These units are made to order and will take around 10-12 weeks to your door.
We offer a 30-Day Money back guarantee with all of our commercial range of dehydrators, so you can feel safe and secure with your dehydrator purchase. Learn more here
Returns are accepted up to 30-days after purchase. Return freight is to be covered by the purchaser unless the return is due to a manufacturing or freight damage issue that cannot be resolved from a technician callout. Equipment must be returned in as new condition.
As these units are built to order and often have specific modifications to an individual customer, returns are not accepted unless due to manufacturing issues that are unable to be resolved from a technician servicing.