Shipping and Returns
We now offer a 120-Day Money Back Guarantee. Our commitment to quality and service is also reflected in our enhanced 5-Year Comprehensive Warranty. Enjoy all these benefits and still save up to 50% off retail.
shipping
United Kingdom & European Economic area
To check shipping timelines you may visit the individual product page located just above the “add to cart” button. In general shipments will take between 5-10 business days to arrive depending on location and size of the freight.
We offer free shipping all the way to your end address, not including customs and duties, to the following countries of the EEA: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Shipping and handling timelines to the EEA are also 5-10 business days.
AFRICA
We provide express air freight to all African countries. We ship to the customs port of entry, normally a major airport located inside the country. We do not handle customs clearance or internal shipping in Africa. Please speak to a customer care representative to request a quote.
Click HereGlobal shipping
We have regional distribution warehouses located across the world. Because of our global operation, we get inexpensive international shipping rates. Some countries we can deliver all the way to the end address, including customs clearance, and in others we may only be able to deliver to the customs entry point. To request a quote, please choose our closest regional office to your location and contact one of our customer care representatives via chat, email or phone.
Cost
Enjoy free nationwide shipping on all orders over £100 across the UK.Optional Premium Freight Insurance can be added for additional protection against freight loss and damage.
Premium Freight Insurance
Purchasing insurance at checkout will offer instant protection against freight loss and damage. Without insurance, any freight loss and damage that may occur must go through an investigation process by both ourselves, and the freight company, to determine fault and responsibility. Once the investigation has concluded (usually around 2-6 weeks), restitution is performed. Purchasing insurance skips the investigation process and will provide instant restitution to the purchaser, when a freight issue arises.
Industrial Range
Standard shipping costs are included in your industrial unit price. These units are made to order and will take around 12-16 weeks to your door.
Returns
We now offer a 120-Day Money Back Guarantee. Units must be returned in the original packaging and in "as new" condition. Return shipping costs for change of mind returns will be the sole responsibility of the purchaser, along with a 10% restocking fee.
commercial AND DOMESTIC Range
Returns are accepted up to 120 days after purchase. Return freight is to be covered by the purchaser unless due to a manufacturing or freight damage issue. In such cases, technician intervention will determine the next steps. Equipment must be completely clean upon return. A refund warehouse inspection will be conducted upon receiving the return prior to the processing of a refund.
Industrial Range
As these units are built to order and often have specific modifications to an individual customer, returns are not accepted unless due to manufacturing issues that are unable to be resolved from a technician servicing.
spare parts
Spare parts purchased through the Commercial Dehydrators UK website are not eligible for return. We advise customers to make informed decisions when purchasing spare parts, as they will not be covered by our return policy.
